Build Your Career at Velqa Technologies
Join a global team of customer experience professionals delivering exceptional service for leading brands. Grow your skills, advance your career, and make a real impact.
A Place Where You Can Thrive
At Velqa Technologies, we believe in creating an environment where talent flourishes. Our culture is built on respect, growth, and a shared commitment to excellence.
Whether you're just starting your career or looking to take the next step, we provide the training, support, and opportunities you need to succeed.
Customer First
Every decision we make starts with the customer experience. We're passionate about exceeding expectations.
People Matter
We invest in our team's growth and well-being. Happy employees create happy customers.
Continuous Learning
We encourage curiosity and provide opportunities for skill development and career advancement.
Team Collaboration
We succeed together. Our diverse team brings different perspectives that make us stronger.
Why People Love Working Here
We offer more than just a job - we offer a career with meaningful benefits.
Competitive Compensation
Industry-competitive salaries with performance bonuses and incentives.
Training & Development
Comprehensive training programs and continuous learning opportunities.
Flexible Schedules
Multiple shift options to fit your lifestyle and personal commitments.
Health Benefits
Medical coverage and wellness programs for you and your family.
Career Growth
Clear advancement paths with regular promotions and internal mobility.
Team Environment
Collaborative workspace with supportive colleagues and management.
Work-Life Balance
Paid time off, holidays, and policies that respect your personal time.
Global Exposure
Work with international clients and gain diverse industry experience.
Current Opportunities
Explore our open positions and find the role that matches your skills and career goals.
Join our front-line team handling customer inquiries via phone, email, and chat. Provide excellent service while representing leading brands.
Requirements
- Excellent English communication skills (written and verbal)
- Strong problem-solving abilities
- Customer-focused mindset
- Basic computer proficiency
- Ability to work in shifts
Responsibilities
- Handle inbound customer inquiries professionally
- Resolve issues and complaints effectively
- Document interactions accurately in CRM
- Meet quality and productivity targets
- Escalate complex issues appropriately
Specialize in written customer communication through email and live chat platforms. Perfect for those with strong writing skills.
Requirements
- Exceptional written English skills
- Fast and accurate typing (50+ WPM)
- Attention to detail
- Multi-tasking ability for concurrent chats
- Previous customer service experience preferred
Responsibilities
- Respond to customer emails within SLA
- Handle multiple live chat conversations
- Maintain brand voice and tone
- Process orders and refunds as needed
- Update knowledge base articles
Lead a team of customer support agents, drive performance, and ensure quality service delivery. Ideal for experienced professionals seeking leadership roles.
Requirements
- 2+ years customer service experience
- 1+ year in a supervisory role preferred
- Strong leadership and coaching abilities
- Excellent communication skills
- Analytical mindset with attention to metrics
Responsibilities
- Supervise team of 10-15 agents
- Monitor performance and provide coaching
- Handle escalations and complex issues
- Conduct team meetings and training
- Report on team metrics and KPIs
Evaluate and improve customer interactions across all channels. Play a key role in maintaining service excellence and agent development.
Requirements
- 2+ years in BPO/customer service
- Experience in quality monitoring
- Strong analytical skills
- Knowledge of QA methodologies
- Excellent attention to detail
Responsibilities
- Evaluate calls, emails, and chats
- Score interactions against quality criteria
- Identify training opportunities
- Provide constructive feedback to agents
- Generate quality reports and trends
Design and deliver training programs for new hires and existing team members. Shape the skills and knowledge of our customer service professionals.
Requirements
- 3+ years BPO experience
- Previous training/facilitation experience
- Strong presentation skills
- Ability to create training materials
- Patient and supportive approach
Responsibilities
- Conduct new hire training programs
- Develop training modules and materials
- Assess trainee progress and readiness
- Provide refresher training as needed
- Stay updated on client processes
Start Your Journey
Fill out the form below to apply for a position at Velqa Technologies.