E-commerce & Retail industry background
Industry Solutions

E-commerce & Retail

Specialized support for online retailers that drives sales, handles peak volumes, and creates loyal customers. From order management to returns processing, we're your e-commerce success partner.

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Industry Challenges

We Understand Your Challenges

Every industry has unique customer service challenges. Our specialized teams are trained to handle the specific needs and complexities of e-commerce & retail businesses.

Managing high volumes during sales events and peak seasons
Processing returns and refunds efficiently while maintaining satisfaction
Providing consistent support across multiple sales channels
Handling shipping inquiries and delivery issues promptly
Managing product questions and pre-sales support
Maintaining customer loyalty in competitive markets
E-commerce & Retail industry professional environment
Our Solutions

Tailored for E-commerce & Retail

Industry-specific services designed to address your unique requirements.

Order Management
Complete order lifecycle support from placement to delivery, including modifications and tracking.
Returns & Refunds
Efficient returns processing with RMA management, following your policies while keeping customers happy.
Pre-Sales Support
Product inquiries, sizing help, and purchase assistance to convert browsers into buyers.
Peak Season Scaling
Rapid team scaling for Black Friday, holidays, and promotional events with trained seasonal support.
Multi-Channel Support
Unified customer experience across your website, marketplaces, and social commerce channels.
Review Management
Monitor and respond to customer reviews, turning feedback into improvement opportunities.

Why E-commerce & Retail Companies Choose Velqa

Scale support 3x during peak seasons without quality drops
Reduce cart abandonment with real-time chat assistance
Process returns 50% faster with streamlined workflows
Maintain 95%+ CSAT scores during high-volume periods
24/7 coverage for global customer bases
Seamless integration with major e-commerce platforms
Success Story

Global Fashion Retailer Case Study

The Challenge

A fast-growing fashion e-commerce brand struggled to handle 5x volume increases during sales events, leading to long wait times and customer complaints.

Our Solution

We implemented a scalable support model with dedicated seasonal agents, proactive chat support, and streamlined returns processing integrated with their Shopify store.

Results

60% reduction in response time
40% fewer cart abandonments
98% CSAT during Black Friday
3x volume handled

Ready to Elevate Your E-commerce & Retail Customer Experience?

Contact our industry specialists for a customized solution that addresses your specific needs.

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