Healthcare industry background
Industry Solutions

Healthcare

Compassionate, compliant patient support services that enhance the healthcare experience. We help healthcare organizations improve patient engagement while maintaining strict privacy standards.

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Industry Challenges

We Understand Your Challenges

Every industry has unique customer service challenges. Our specialized teams are trained to handle the specific needs and complexities of healthcare businesses.

Maintaining HIPAA compliance in all patient interactions
Communicating with empathy during sensitive situations
Managing appointment scheduling across providers
Handling insurance and billing inquiries
Supporting patients with varying health literacy levels
Managing high call volumes during health events
Healthcare industry professional environment
Our Solutions

Tailored for Healthcare

Industry-specific services designed to address your unique requirements.

Patient Scheduling
Appointment booking, rescheduling, and reminders integrated with your practice management system.
Patient Support Line
Empathetic first-line support for patient inquiries, prescription refill requests, and general questions.
Insurance Verification
Pre-authorization support, insurance verification, and benefits explanation for patients.
Post-Visit Follow-up
Outreach calls for appointment reminders, satisfaction surveys, and care coordination.
Medical Records Requests
Process and track medical records release requests following proper authorization procedures.
Telehealth Support
Technical assistance for patients accessing virtual care platforms and telehealth appointments.

Why Healthcare Companies Choose Velqa

HIPAA-trained agents with healthcare experience
Empathetic communication training for sensitive topics
Integration with major EHR and practice management systems
Multilingual support for diverse patient populations
24/7 availability for patient support lines
Detailed documentation for compliance purposes
Success Story

Multi-Location Medical Group

The Challenge

A growing medical group with 15+ locations struggled to manage patient scheduling and inquiries efficiently, leading to missed appointments and patient frustration.

Our Solution

We deployed a centralized patient services team handling scheduling, inquiries, and follow-up calls across all locations with EHR integration.

Results

30% reduction in no-shows
Patient satisfaction up 28%
40% more calls handled
Staff freed for clinical work

Ready to Elevate Your Healthcare Customer Experience?

Contact our industry specialists for a customized solution that addresses your specific needs.

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