CX Quality & Monitoring
Dedicated quality assurance teams monitor customer interactions through call audits, scorecards, and continuous performance reviews to ensure service consistency and CX improvement. Measurable outcomes through clearly defined KPIs.
Key Features
Our comprehensive cx quality & monitoring solutions are designed to meet your unique business needs.
QA Frameworks
Dedicated quality assurance teams monitor customer interactions through call audits, scorecards, and continuous performance reviews to ensure service consistency and CX improvement.
Performance Scorecards
Comprehensive scorecards evaluate agent performance across multiple dimensions including accuracy, professionalism, compliance, and customer satisfaction.
Compliance & Security
Velqa follows data privacy best practices and operates under GDPR-aligned processes to ensure customer information security and regulatory compliance with controlled access environments.
Compliance Readiness
Compliance-first operations with documented procedures, controlled access environments, and regular audits to maintain regulatory adherence.
Tool Stack Integration
Integrated CX tools that support analytics, reporting, and performance optimization with real-time dashboards and comprehensive tracking systems.
Vertical Expertise
Industry-trained agents who understand customer expectations and regulatory needs specific to your business vertical.
Measurable Outcomes
Our CX operations are measured through clearly defined KPIs including CSAT, FCR, AHT, and SLA compliance, enabling continuous improvement cycles.
Why Choose Our CX Quality & Monitoring
Our SLA Commitments
Custom SLAs available for enterprise clients. Contact us for tailored solutions.
Frequently Asked Questions
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